PR & Customer Service Manager

Εταιρεία

ManpowerGroup, on behalf of its client, a leading global consulting, construction engineering and operating contractor, is in search of a PR & Customer Service Manager based in Thessaloniki, for a major railway & transportation client.

Περιγραφή

Duties and Responsibilities:
• Leads the Contractor Organization, as regards the development of the relevant Public Relations and Customer Service programme and the organization of any event for all projects that have been commissioned or are to be initiated.
• Acts as the central point of contact for the organization of any event.
• Organizes regular meetings with external stakeholders including venue and transport operators ensuring that the correct information is used and communicated.
• Proactively manages and prepares a list of lessons learnt/conclusions derived from similar activities in other projects, related to every-day operations, risks & actions and produces high level brief reports to ensure that all feedback is accurately captured and incorporated or rectified in future events.
• Produces Operational Plans for all events and special services and ensures that all parties are sufficiently engaged & briefed in order that they are fully prepared for the pertinent event.
• Leads and organizes planning meetings, testing sessions & workshops as well as post event reviews.
• Regularly engages with external stakeholders (e.g. agencies, emergency services and other third parties) to ensure that all plans/programs are agreed upon and are based on the latest information.
• Plans and elaborates on actions scheduled for event planning & delivery and follows up the overall progress of the specific actions, resolving issues emerged; identifies risks, evaluates cost & resource implications and initiates corrective action, as appropriate.
• Supports the Contractor’s team in building the companies a vivid relationship among all parties involved, namely, Public Organizations, private companies, the relevant Safety Authorities (Police, Special Suppressive Antiterrorist Unit - EKAM) and the wider business community.
• Guides and advises the Managing Director on operational incidents and emergencies and their management, as regards the information to be provided to the public and the management of the subject incidents by the public
• In cooperation with the Health, Safety, Quality and Environment (HSQE) Manager and the Operations Manager, he/she assesses ongoing risks and undertakes inspections, as required.
• Defines and verifies train service timetable and customer service requirements in relation to special event planning.
• Is responsible for the production and distribution of operational plans to operators and third parties, detailing the plans, resources & contingency arrangements to be implemented by the Contractor.
• Ensures that all Contractor’s plans are sufficiently developed, tested, analysed, budgeted for and communicated prior to commencement.
• Holds an active key-role in communication with the Press and advices the Managing Director at their request.
Experience:
• 10 years of experience in managing stakeholders and public relations, holding a managerial position.
• Minimum 3 years’ experience in Transportation Systems’ environment

Education:
• Holder of an undergraduate degree in Communication/Marketing or relevant field
• A post graduate degree in relevant discipline will be highly preferred
• Proficient in English

Τόπος Εργασίας:

Θεσσαλονίκη

Διαθεσιμότητα:

Τύπος θέσης εργασίας:

Δημοσιεύτηκε:

10/11/2022

Κωδικός Εργασίας:

101102

Προβολές:

499

Όνομα Υποκαταστήματος:

Αριθμός ανοιχτών θέσεων εργασίας:

1
 
 

PR & Customer Service Manager

Θεσσαλονίκη
10/11/2022
101102
499
1

Εταιρεία

ManpowerGroup, on behalf of its client, a leading global consulting, construction engineering and operating contractor, is in search of a PR & Customer Service Manager based in Thessaloniki, for a major railway & transportation client.

Περιγραφή

Duties and Responsibilities:
• Leads the Contractor Organization, as regards the development of the relevant Public Relations and Customer Service programme and the organization of any event for all projects that have been commissioned or are to be initiated.
• Acts as the central point of contact for the organization of any event.
• Organizes regular meetings with external stakeholders including venue and transport operators ensuring that the correct information is used and communicated.
• Proactively manages and prepares a list of lessons learnt/conclusions derived from similar activities in other projects, related to every-day operations, risks & actions and produces high level brief reports to ensure that all feedback is accurately captured and incorporated or rectified in future events.
• Produces Operational Plans for all events and special services and ensures that all parties are sufficiently engaged & briefed in order that they are fully prepared for the pertinent event.
• Leads and organizes planning meetings, testing sessions & workshops as well as post event reviews.
• Regularly engages with external stakeholders (e.g. agencies, emergency services and other third parties) to ensure that all plans/programs are agreed upon and are based on the latest information.
• Plans and elaborates on actions scheduled for event planning & delivery and follows up the overall progress of the specific actions, resolving issues emerged; identifies risks, evaluates cost & resource implications and initiates corrective action, as appropriate.
• Supports the Contractor’s team in building the companies a vivid relationship among all parties involved, namely, Public Organizations, private companies, the relevant Safety Authorities (Police, Special Suppressive Antiterrorist Unit - EKAM) and the wider business community.
• Guides and advises the Managing Director on operational incidents and emergencies and their management, as regards the information to be provided to the public and the management of the subject incidents by the public
• In cooperation with the Health, Safety, Quality and Environment (HSQE) Manager and the Operations Manager, he/she assesses ongoing risks and undertakes inspections, as required.
• Defines and verifies train service timetable and customer service requirements in relation to special event planning.
• Is responsible for the production and distribution of operational plans to operators and third parties, detailing the plans, resources & contingency arrangements to be implemented by the Contractor.
• Ensures that all Contractor’s plans are sufficiently developed, tested, analysed, budgeted for and communicated prior to commencement.
• Holds an active key-role in communication with the Press and advices the Managing Director at their request.
Experience:
• 10 years of experience in managing stakeholders and public relations, holding a managerial position.
• Minimum 3 years’ experience in Transportation Systems’ environment

Education:
• Holder of an undergraduate degree in Communication/Marketing or relevant field
• A post graduate degree in relevant discipline will be highly preferred
• Proficient in English