Customer Retention Agents (English speakers)

Εταιρεία

Are you fluent in English?
Do you want to gain experience in Forex Trading?
ManpowerGroup Greece, on behalf of its client, leading the field of forex trading, is in search of Customer Retention Agents.

📌 Location: Athens
📍 Working Model: Onsite-Working hours: 11:00-19:00
🖋️You will be reporting to : Supervisor

What you will do:
The ideal candidate will have a proven track record in maintaining strong relationships with customers and improving customer loyalty. The key role will be to implement retention strategies, handle customer complaints effectively, and ensure a high satisfaction rate.

Περιγραφή

Daily Tasks/Duties
• Identify and assess customers’ needs to achieve satisfaction.
• Build and maintain a resolution for customer needs.
• Identifying opportunities to improve customer retention and loyalty.
• Resolving customer queries and complaints in a timely and professional manner.
• Analyzing customer feedback to determine satisfaction levels and areas for improvement.
• Collaborating with cross-functional teams to develop retention strategies.


Requirements:

• University degree in Finance or Banking will be considered as an asset
• Fluency in English and proficiency in other European languages is a plus.
• Minimum 6 months experience in a similar role, preferably in the forex industry.
• Proficient in using CRM systems and computerized environments.
• Financial market knowledge and trading are preferred.
• Exceptional communication and interpersonal skills.
• Strong analytical skills and a customer-centric approach.

Benefits:

• Working hours: Monday to Friday -Morning shift(11:00-19:00).
• Salary + extra Commission – an opportunity to achieve a high salary.
• Full-time job.
• Dynamic working environment in the coolest industry.
• Full Training by the company.
• Career development opportunities.
👥 Recruitment Process:
• If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
• As for the next steps, there will be 2 more interviews with the client either in person or online.



#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece

Τόπος Εργασίας:

Greece

Διαθεσιμότητα:

Τύπος θέσης εργασίας:

Δημοσιεύτηκε:

04/04/2024

Κωδικός Εργασίας:

101571

Προβολές:

649

Όνομα Υποκαταστήματος:

Αριθμός ανοιχτών θέσεων εργασίας:

1
 
 

Customer Retention Agents (English speakers)

Greece
04/04/2024
101571
649
1

Εταιρεία

Are you fluent in English?
Do you want to gain experience in Forex Trading?
ManpowerGroup Greece, on behalf of its client, leading the field of forex trading, is in search of Customer Retention Agents.

📌 Location: Athens
📍 Working Model: Onsite-Working hours: 11:00-19:00
🖋️You will be reporting to : Supervisor

What you will do:
The ideal candidate will have a proven track record in maintaining strong relationships with customers and improving customer loyalty. The key role will be to implement retention strategies, handle customer complaints effectively, and ensure a high satisfaction rate.

Περιγραφή

Daily Tasks/Duties
• Identify and assess customers’ needs to achieve satisfaction.
• Build and maintain a resolution for customer needs.
• Identifying opportunities to improve customer retention and loyalty.
• Resolving customer queries and complaints in a timely and professional manner.
• Analyzing customer feedback to determine satisfaction levels and areas for improvement.
• Collaborating with cross-functional teams to develop retention strategies.


Requirements:

• University degree in Finance or Banking will be considered as an asset
• Fluency in English and proficiency in other European languages is a plus.
• Minimum 6 months experience in a similar role, preferably in the forex industry.
• Proficient in using CRM systems and computerized environments.
• Financial market knowledge and trading are preferred.
• Exceptional communication and interpersonal skills.
• Strong analytical skills and a customer-centric approach.

Benefits:

• Working hours: Monday to Friday -Morning shift(11:00-19:00).
• Salary + extra Commission – an opportunity to achieve a high salary.
• Full-time job.
• Dynamic working environment in the coolest industry.
• Full Training by the company.
• Career development opportunities.
👥 Recruitment Process:
• If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
• As for the next steps, there will be 2 more interviews with the client either in person or online.



#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece