Customer Service Agent - Front Office (Patra)

Εταιρεία

Manpower, on behalf of Kärcher, a worldwide leader of cleaning solutions with around 15.330 employees in 80 countries and innovative products for professional and domestic customers, is looking for a Customer Service Agent/Front Office in Patras.

Kärcher has established a renowned reputation for fostering an innovative culture, evidenced by their remarkable record of launching more than 90% of their products in the past five years. The driving force behind their achievements is undoubtedly their workforce – a team characterized by their expertise, unwavering determination, creative concepts, and loyalty to the company`s mission.

100% of employees in Greece believe that Kärcher is an environmentally responsible company, 97% mentioned that they are proud to tell others that they work for this company and 92% feel encouraged to come up with new and better ways of doing things.

We are the Kärchers - Wanna WOW with Us?
Together towards a clean world

Περιγραφή

Duties/Responsibilities:

▪ Customer Assistance
▪ Information and Counselling about Retail products, Spare parts / accessories.
▪ Issues resolution with transport with customer deliveries
▪ Customer Complaints and claims assistance
▪ Support between internal departments, Kärcher branches and customers
▪ Support to the internal and external commercial Network
▪ Sales support to the store customers
▪ Marketing Orders entry Management and support to their Campaigns
▪ Entry Management of General Customer Orders
▪ Issues Resolution with Standard & online channel orders
▪ Management support to the Logistic Department and the External Operator
▪ Reimbursements
▪ In Store stock management in collaboration with the Branch Manager
▪ Stock census in collaboration with the Branch Manager
▪ In store customer experience optimization

Candidate’s Profile:
▪ Medium or High Degree in Professional Training, in Administration and Accounting will be valuable
▪ Minimum of 3 provable years of experience as a Customer Service agent
▪ Fluent in English language, written and spoken.
▪ IT knowledge, at a user level (Word, PowerPoint, Excel)
▪ SAP knowledge will be valuable
▪ Organizational skills
▪ Customer oriented
▪ Team worker
▪ Analytic Skills and detail-oriented


Benefits:
• 💰Competitive Salary
• 🏥Medical Insurance
• 📈Bonuses

Τόπος Εργασίας:

Greece

Διαθεσιμότητα:

Τύπος θέσης εργασίας:

Δημοσιεύτηκε:

01/05/2024

Κωδικός Εργασίας:

101632

Προβολές:

332

Όνομα Υποκαταστήματος:

Αριθμός ανοιχτών θέσεων εργασίας:

1
 
 

Customer Service Agent - Front Office (Patra)

Greece
01/05/2024
101632
332
1

Εταιρεία

Manpower, on behalf of Kärcher, a worldwide leader of cleaning solutions with around 15.330 employees in 80 countries and innovative products for professional and domestic customers, is looking for a Customer Service Agent/Front Office in Patras.

Kärcher has established a renowned reputation for fostering an innovative culture, evidenced by their remarkable record of launching more than 90% of their products in the past five years. The driving force behind their achievements is undoubtedly their workforce – a team characterized by their expertise, unwavering determination, creative concepts, and loyalty to the company`s mission.

100% of employees in Greece believe that Kärcher is an environmentally responsible company, 97% mentioned that they are proud to tell others that they work for this company and 92% feel encouraged to come up with new and better ways of doing things.

We are the Kärchers - Wanna WOW with Us?
Together towards a clean world

Περιγραφή

Duties/Responsibilities:

▪ Customer Assistance
▪ Information and Counselling about Retail products, Spare parts / accessories.
▪ Issues resolution with transport with customer deliveries
▪ Customer Complaints and claims assistance
▪ Support between internal departments, Kärcher branches and customers
▪ Support to the internal and external commercial Network
▪ Sales support to the store customers
▪ Marketing Orders entry Management and support to their Campaigns
▪ Entry Management of General Customer Orders
▪ Issues Resolution with Standard & online channel orders
▪ Management support to the Logistic Department and the External Operator
▪ Reimbursements
▪ In Store stock management in collaboration with the Branch Manager
▪ Stock census in collaboration with the Branch Manager
▪ In store customer experience optimization

Candidate’s Profile:
▪ Medium or High Degree in Professional Training, in Administration and Accounting will be valuable
▪ Minimum of 3 provable years of experience as a Customer Service agent
▪ Fluent in English language, written and spoken.
▪ IT knowledge, at a user level (Word, PowerPoint, Excel)
▪ SAP knowledge will be valuable
▪ Organizational skills
▪ Customer oriented
▪ Team worker
▪ Analytic Skills and detail-oriented


Benefits:
• 💰Competitive Salary
• 🏥Medical Insurance
• 📈Bonuses