Customer Support Team Leader (IoT Technologies)
Εταιρεία
ManpowerGroup Greece, on behalf of its client, an IoT Solutions provider, investing in cutting edge technology, is seeking for a Customer Support Team LeaderWorkplace Location: Athens - Northern Suburbs / Hybrid work model
Περιγραφή
What you will be doing:As a Customer Support Team Leader, you will lead a small team of Customer Support Engineers and you will provide high-quality customer support while ensuring that company policies are followed.
In addition, you will ensure customers are always satisfied before, during, and after a sale or support issue.
More specifically you will:
• Provide Customer Support services (Trainings/Support/Consulting)
• Write and maintain relevant technical documentation
• Ensure 24/7 execution of all customer service programs and processes
• Maintain an efficient and productive daily operation of the Customer Support Team
• Manage support issues and set priorities
• Establish and implement key strategies for the customer support center
• Understand and follow all company standard practice and policies
• Attend team meetings and provide peer coaching for team following best practices
• Act as the liaison between management and customer support team
• Observe and correct all unsafe conditions that could cause low quality of service and assist with ensuring compliance to the customer contracts / SLAs
• Achieve business goals while fostering an environment that produces high levels of customer satisfaction
• Manage quality assurance program through CMS and other metrics
• Provide feedback and annual performance reviews as well as formal corrective actions
• Maintain a neat and organized work area
• Ability to provide after-hours customer support if needed
Requirements
• A Bachelor`s Degree in computer science or information technology or equivalent experience
• Customer Service experience in a supervisory role in Technical / Computer science / Telecommunications sector
• Good knowledge / previous experience on Basic networks architecture and SQL Databases (Basic Database management)
• Outstanding collaboration and communication skills
• Problem solving and Critical Thinking skills
• Leadership skills (coaching, training, motivating)
• Strong time management
• Positive attitude and strong professionalism
• Strong customer care mentality
Benefits
• Competitive salary
• Modern working environment
• Continuous Training
• Remote work options
Τόπος Εργασίας:
GreeceΔιαθεσιμότητα:
Τύπος θέσης εργασίας:
Δημοσιεύτηκε:
22/07/2022Κωδικός Εργασίας:
101007Προβολές:
1254Όνομα Υποκαταστήματος:
Αριθμός ανοιχτών θέσεων εργασίας:
1Customer Support Team Leader (IoT Technologies)
Greece
22/07/2022
101007
1254
1
Εταιρεία
ManpowerGroup Greece, on behalf of its client, an IoT Solutions provider, investing in cutting edge technology, is seeking for a Customer Support Team LeaderWorkplace Location: Athens - Northern Suburbs / Hybrid work model
Περιγραφή
What you will be doing:As a Customer Support Team Leader, you will lead a small team of Customer Support Engineers and you will provide high-quality customer support while ensuring that company policies are followed.
In addition, you will ensure customers are always satisfied before, during, and after a sale or support issue.
More specifically you will:
• Provide Customer Support services (Trainings/Support/Consulting)
• Write and maintain relevant technical documentation
• Ensure 24/7 execution of all customer service programs and processes
• Maintain an efficient and productive daily operation of the Customer Support Team
• Manage support issues and set priorities
• Establish and implement key strategies for the customer support center
• Understand and follow all company standard practice and policies
• Attend team meetings and provide peer coaching for team following best practices
• Act as the liaison between management and customer support team
• Observe and correct all unsafe conditions that could cause low quality of service and assist with ensuring compliance to the customer contracts / SLAs
• Achieve business goals while fostering an environment that produces high levels of customer satisfaction
• Manage quality assurance program through CMS and other metrics
• Provide feedback and annual performance reviews as well as formal corrective actions
• Maintain a neat and organized work area
• Ability to provide after-hours customer support if needed
Requirements
• A Bachelor`s Degree in computer science or information technology or equivalent experience
• Customer Service experience in a supervisory role in Technical / Computer science / Telecommunications sector
• Good knowledge / previous experience on Basic networks architecture and SQL Databases (Basic Database management)
• Outstanding collaboration and communication skills
• Problem solving and Critical Thinking skills
• Leadership skills (coaching, training, motivating)
• Strong time management
• Positive attitude and strong professionalism
• Strong customer care mentality
Benefits
• Competitive salary
• Modern working environment
• Continuous Training
• Remote work options