English-speaking Cloud Support Front Line agent-Athens


Are you ready to explore new career opportunities and grow in a multinational and modern environment while becoming a technical support expert ?

Manpower Group Greece, on behalf of its client, is in search of dynamic Multilingual Speakers!

The agent is responsible for providing support by delivering an exceptional experience by effectively identifying the right support path and knowing/driving a complete resolution of the requestors’ needs. The agent will support customers, partners, and employees through a variety of channels such as phone, email, and chat.


Primary Responsibilities:

• Handling and driving to a resolution to inbound requests coming from different channels (phone, chat email/Webb) and on different platforms
• Ability to analyze the problem and provide resolution by investigating potential solutions using troubleshooting skills & all available resources
• Ability to train/educate/guide the customer on all supported applications as per customer’s requirements
• Excellent documentation skills. (Documenting interactions, collecting necessary logs et,c.)
• Ability to seamlessly work with internal/external stakeholders/organizations
• Understand & Communicate details of invoices, understanding billing cycle credits/refunds & cancellations

Core Skills:

• Excellent Soft skills to build customer rapport for an effectively controlled interaction
• 2-4 years of direct Customer Handling g in a Technical/Semi Tech environment
• Excellent written & verbal communication skills in English

• Basic knowledge of computer hardware components such as CPU, Video & Audio controllers, and software components such as drivers
• Basic Knowledge of Cloud Collaboration Application Support, Multiple Browsers and OS (Android, IOS, Windows, MAC, Chromebook) & Email clients like Outlook & Lotus Notes
• Basic knowledge of networking concepts such as IP address, Latency, RTT, Jitter, OSI layer model, VOIP, VPN & Firewall

Optional Skills:
• Basic knowledge of WebEx & Webex Teams
• Any Technical certification is a plus
• Basic troubleshooting knowledge on Telepresence endpoints
• Skype 7, Google Hangouts 5, VSee, Contus Vplay 1, Zoho Meeting, GoToMeeting, AnyMeeting video conferencing, join. me and other Collaboration Meetings Apps

What will I gain?

• Monthly Salary 1300 gross
• Meal allowance + bonuses
• Hybrid Working Model
• Career development opportunities within the company
• 2 Week Training.
• Laptop & Headsets provided by the company.
• Flexible working hours.

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English-speaking Cloud Support Front Line agent-Athens

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