Front Office Manager (City Hotel) - Athens

Εταιρεία

ManpowerGroup, on behalf of its client, a well-known City Hotel in Athens, is in search of a Front Office Manager, to join the hotel’s team in the southern suburbs of Attica region.

Περιγραφή

Responsibilities:
The job holder will act as the “face” of the hotel, the point of contact, and will play an important role to ensure the business runs smoothly, efficiently, but also visitors receive a heartwarming welcome.

More specifically she/he will:
• Oversee and monitor all aspects of hotel’s operation
• Ensure that guests receive the best service timely and accurately
• Handle the process of check ins and check outs
• Manage bookings and Online Travel Agencies (Booking, Expedia, TripAdvisor etc.)
• Train, supervise and support the team, including receptionists and grooms
• Schedule the shifts & monthly/weekly programs of the staff
• Handle complaints and specific customers’ requests
• Handle guests’ reviews and feedback and manage upselling campaigns
• Prepare and monitor pricing
• Collaborate closely with the management team and the CRM department
• Ensure hotel’s policies and security requirements are met

Requirements:
• Minimum 2-3 years of experience as a Front Office Manager
• Bachelor in Tourism and Hospitality
• Previous relevant experience in a City Hotel will be highly preferred
• Fluent in English (oral and written)
• Additional foreign languages will be appreciated
• Excellent working knowledge of Windows, MS Office
• Familiarity with Online Travel Agencies (OTAs)
• Very good knowledge of hotel management systems Oracle Suite8-Fidelio or Opera
• Strong communication and people skills
• Positive personality, adaptability and team spirit
• Good organizational and multitasking abilities
• Problem-solving skills

What is offered:
• Competitive salary
• Mobile phone
• Indefinite duration contract
• Stable and friendly work environment

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece

ManpowerGroup Greece was founded in 1998. Our innovative workforce solutions and services are offered through the network of 3 offices in Athens, Thessaloniki and Cyprus. We source, assess, develop and manage talent across a wide range of skills and industries. Certified by the international quality standard ISO 9001: 2008 in the fields of sourcing, recruiting and temporary staffing solutions. Visit and learn more about ManpowerGroup Greece: www.manpowergroup.gr

Τόπος Εργασίας:

Greece

Διαθεσιμότητα:

Τύπος θέσης εργασίας:

Δημοσιεύτηκε:

05/08/2021

Κωδικός Εργασίας:

100647

Προβολές:

852

Όνομα Υποκαταστήματος:

Αριθμός ανοιχτών θέσεων εργασίας:

1
 
 

Front Office Manager (City Hotel) - Athens

Greece
05/08/2021
100647
852
1

Εταιρεία

ManpowerGroup, on behalf of its client, a well-known City Hotel in Athens, is in search of a Front Office Manager, to join the hotel’s team in the southern suburbs of Attica region.

Περιγραφή

Responsibilities:
The job holder will act as the “face” of the hotel, the point of contact, and will play an important role to ensure the business runs smoothly, efficiently, but also visitors receive a heartwarming welcome.

More specifically she/he will:
• Oversee and monitor all aspects of hotel’s operation
• Ensure that guests receive the best service timely and accurately
• Handle the process of check ins and check outs
• Manage bookings and Online Travel Agencies (Booking, Expedia, TripAdvisor etc.)
• Train, supervise and support the team, including receptionists and grooms
• Schedule the shifts & monthly/weekly programs of the staff
• Handle complaints and specific customers’ requests
• Handle guests’ reviews and feedback and manage upselling campaigns
• Prepare and monitor pricing
• Collaborate closely with the management team and the CRM department
• Ensure hotel’s policies and security requirements are met

Requirements:
• Minimum 2-3 years of experience as a Front Office Manager
• Bachelor in Tourism and Hospitality
• Previous relevant experience in a City Hotel will be highly preferred
• Fluent in English (oral and written)
• Additional foreign languages will be appreciated
• Excellent working knowledge of Windows, MS Office
• Familiarity with Online Travel Agencies (OTAs)
• Very good knowledge of hotel management systems Oracle Suite8-Fidelio or Opera
• Strong communication and people skills
• Positive personality, adaptability and team spirit
• Good organizational and multitasking abilities
• Problem-solving skills

What is offered:
• Competitive salary
• Mobile phone
• Indefinite duration contract
• Stable and friendly work environment

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece

ManpowerGroup Greece was founded in 1998. Our innovative workforce solutions and services are offered through the network of 3 offices in Athens, Thessaloniki and Cyprus. We source, assess, develop and manage talent across a wide range of skills and industries. Certified by the international quality standard ISO 9001: 2008 in the fields of sourcing, recruiting and temporary staffing solutions. Visit and learn more about ManpowerGroup Greece: www.manpowergroup.gr