Greenlight Expert (Technology Company)

Εταιρεία

ManpowerGroup, on behalf of its client, a technology company, is currently seeking to hire a Greenlight Specialist based in Τhessaloniki, Greece.

About Uber:
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology which people use every day. Whether it’s heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We’re making cities safer, smarter, and more connected. And we’re doing it at a global scale-energizing the local economy and bringing opportunity to millions of people around the world. Uber’s positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

Περιγραφή

What you`ll do
•Generate driver leads in Thessaloniki, Greece
•Manage strategic partnerships with third-parties
•Act as a voice of the customer capturing insights at every opportunity
•Conduct info sessions with current and prospective Uber drivers to sell Uber value’s proposition
•Participate in outbound call campaign to prospective drivers or newly signed-up drivers
•Manage the interactions with existing / prospective drivers to understand their needs, concerns, and goals - pitch Uber as a solution
•Support drivers through the sign-up process and ensure they’re ready to take their first trips soon after
•Deliver high-quality service across multiple support platforms (email, chat, phone, email)
•Be a hardworking advocate for users while answering any questions that come your way
•Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
•Build dedication among new users and get our early adopters to fall in love with Uber all over again
•Triage issues and raise them when vital
•Travel around the country to support our partners in other cities or to launch new cities
•Assist with events and promotions

Who you are:
•Highly self-motivated & autonomous: understand what their goals are, strive to find more efficient ways of getting things done, and don’t require constant reminders to complete tasks
•Action-oriented: ability to take practical action to deal with a problem or situation
•People person: you love talking to people and getting them excited
•Adaptable: ability to stay poised and organized in a fast-paced work environment
•Problem solver: Ability to troubleshoot problems and find speedy resolutions

What you’ll need
•At least 1 year of experience in an inside and /or field sales position (ideally) or client-facing position
•Good knowledge of English (written and spoken)
•High proficiency in using computers (typing, quickly navigating between various tools)
•Currently living in Thessaloniki, Greece
•Availability to travel
•Great communication skills and ability to interact with internal and external partners.
•An interest in and passion for Uber
•Demonstrated background in solving complex customer problems
•Ability to connect what users are asking for with answers to their true issues
•Ability to work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users

Bonus points if:
•You have previous sales experience and/or support
•You have previous customer account management experience
•You have previous customer support experience in a high-volume environment, like service industries, retail, and hospitality
•You are familiar with the Greek transportation industry

What is offered:
•Competitive salary
•Opportunities to develop within a stable and friendly work environment

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let`s move the world forward together.
Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company`s discretion.

Τόπος Εργασίας:

Greece

Διαθεσιμότητα:

Τύπος θέσης εργασίας:

Δημοσιεύτηκε:

25/10/2022

Κωδικός Εργασίας:

200401

Προβολές:

2328

Όνομα Υποκαταστήματος:

Αριθμός ανοιχτών θέσεων εργασίας:

1
 
 

Greenlight Expert (Technology Company)

Greece
25/10/2022
200401
2328
1

Εταιρεία

ManpowerGroup, on behalf of its client, a technology company, is currently seeking to hire a Greenlight Specialist based in Τhessaloniki, Greece.

About Uber:
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology which people use every day. Whether it’s heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We’re making cities safer, smarter, and more connected. And we’re doing it at a global scale-energizing the local economy and bringing opportunity to millions of people around the world. Uber’s positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

Περιγραφή

What you`ll do
•Generate driver leads in Thessaloniki, Greece
•Manage strategic partnerships with third-parties
•Act as a voice of the customer capturing insights at every opportunity
•Conduct info sessions with current and prospective Uber drivers to sell Uber value’s proposition
•Participate in outbound call campaign to prospective drivers or newly signed-up drivers
•Manage the interactions with existing / prospective drivers to understand their needs, concerns, and goals - pitch Uber as a solution
•Support drivers through the sign-up process and ensure they’re ready to take their first trips soon after
•Deliver high-quality service across multiple support platforms (email, chat, phone, email)
•Be a hardworking advocate for users while answering any questions that come your way
•Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
•Build dedication among new users and get our early adopters to fall in love with Uber all over again
•Triage issues and raise them when vital
•Travel around the country to support our partners in other cities or to launch new cities
•Assist with events and promotions

Who you are:
•Highly self-motivated & autonomous: understand what their goals are, strive to find more efficient ways of getting things done, and don’t require constant reminders to complete tasks
•Action-oriented: ability to take practical action to deal with a problem or situation
•People person: you love talking to people and getting them excited
•Adaptable: ability to stay poised and organized in a fast-paced work environment
•Problem solver: Ability to troubleshoot problems and find speedy resolutions

What you’ll need
•At least 1 year of experience in an inside and /or field sales position (ideally) or client-facing position
•Good knowledge of English (written and spoken)
•High proficiency in using computers (typing, quickly navigating between various tools)
•Currently living in Thessaloniki, Greece
•Availability to travel
•Great communication skills and ability to interact with internal and external partners.
•An interest in and passion for Uber
•Demonstrated background in solving complex customer problems
•Ability to connect what users are asking for with answers to their true issues
•Ability to work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users

Bonus points if:
•You have previous sales experience and/or support
•You have previous customer account management experience
•You have previous customer support experience in a high-volume environment, like service industries, retail, and hospitality
•You are familiar with the Greek transportation industry

What is offered:
•Competitive salary
•Opportunities to develop within a stable and friendly work environment

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let`s move the world forward together.
Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company`s discretion.