Portuguese Customer Care Representatives (Athens-on site)

Εταιρεία

Do you want to start a journey as a customer expert in cooperation with some of the leading companies in the market?

Manpower Group Greece, on behalf of its client, is looking for Portuguese Customer Care Representatives who know exactly how to make the most out of the clients’ experience!

Περιγραφή

Responsibilities?

-Respond to customer queries in a timely and accurate way, via phone, live chat, email & social media identify and assess customers` needs to achieve satisfaction.
-Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
-Direct unresolved requests and issues to internal departments and follow up to ensure resolution
-Update our internal databases with information and record inquiries, comments, and complaints
-Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements:
-Fluency in Portuguese and English (verbal and written) is a must-have
-Fluency in Greek is nice-to-have
-Experience as a Customer Support Agent or similar CS role is appreciated
-Customer-oriented approach with excellent communication and problem-solving skills.
-Ability to multi-task, prioritize, and manage time effectively
-Computer literacy
-Flexibility to work on shift rotation 24/7

Benefits:
-Friendly and modern working environment
-Career opportunities within a fast-paced environment
-Competitive remuneration package
-Outstanding health care medical plan.
-Flexible working hours.

Τόπος Εργασίας:

Greece

Διαθεσιμότητα:

Τύπος θέσης εργασίας:

Δημοσιεύτηκε:

17/01/2024

Κωδικός Εργασίας:

101173

Προβολές:

5111

Όνομα Υποκαταστήματος:

Αριθμός ανοιχτών θέσεων εργασίας:

1
 
 

Portuguese Customer Care Representatives (Athens-on site)

Greece
17/01/2024
101173
5111
1

Εταιρεία

Do you want to start a journey as a customer expert in cooperation with some of the leading companies in the market?

Manpower Group Greece, on behalf of its client, is looking for Portuguese Customer Care Representatives who know exactly how to make the most out of the clients’ experience!

Περιγραφή

Responsibilities?

-Respond to customer queries in a timely and accurate way, via phone, live chat, email & social media identify and assess customers` needs to achieve satisfaction.
-Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
-Direct unresolved requests and issues to internal departments and follow up to ensure resolution
-Update our internal databases with information and record inquiries, comments, and complaints
-Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements:
-Fluency in Portuguese and English (verbal and written) is a must-have
-Fluency in Greek is nice-to-have
-Experience as a Customer Support Agent or similar CS role is appreciated
-Customer-oriented approach with excellent communication and problem-solving skills.
-Ability to multi-task, prioritize, and manage time effectively
-Computer literacy
-Flexibility to work on shift rotation 24/7

Benefits:
-Friendly and modern working environment
-Career opportunities within a fast-paced environment
-Competitive remuneration package
-Outstanding health care medical plan.
-Flexible working hours.