Technical Support Representative (Website / Digital Marketing)

Εταιρεία

ManpowerGroup Greece, on behalf of its client, a fast-growing 360º Digital Marketing Agency is seeking for a Technical Support Representative to join theirs support team.

Workplace Location: Thessaloniki City Center

Περιγραφή

What you will be doing:

As a Technical Support Representative, you will interact with existing clients through calls and emails, providing technical support for their website solutions, hosting, domains and emails.

Your main responsibilities will be:

Communicate via phone and email with clients to understand their needs and find solutions
Ability to effectively communicate client needs verbally and in writing to their web designers and marketing specialists
Provide support for websites, domains, DNS, and emails
Assist clients with making updates to their websites
Train clients on their website platform
Use existing CRM effectively to manage tasks
Use existing CRM to clearly document all communications with clients, internal teams and outside service providers for effective project management
Requirements
Bachelor’s Degree (AEI/ATEI/IEK) in Computer Science or equivalent
1+ year experience within a customer service or technical support role
Experience working with content management systems, like Wordpress, OpenCart
Ability to listen to customers, understand their needs, and find resolution
XML Feeds (Skroutz, Meta, Google)
Experience with registering and transferring domains across different registrars
Have a thorough understanding of email client configuration and troubleshooting
Good time-management skills – has the ability to multi-task
Ability to collaborate with teams
Familiarity with of HTML,CSS, JS, PHP
Good command of the Greek & English language, both written and spoken
Experience in any of the following will be highly appreciated:

Experience working within a digital marketing agency
Integration with ERP – Web Services (REST SOAP API)
Benefits
Competitive salary
Continuous training
Friendly working environment
In-house training & education
Fixed hours (10.00 - 18.00)
Opportunity to participate in industry-related training seminars
Excellent career prospects

Τόπος Εργασίας:

Θεσσαλονίκη

Διαθεσιμότητα:

Τύπος θέσης εργασίας:

Δημοσιεύτηκε:

12/04/2023

Κωδικός Εργασίας:

101299

Προβολές:

1280

Όνομα Υποκαταστήματος:

Αριθμός ανοιχτών θέσεων εργασίας:

1
 
 

Technical Support Representative (Website / Digital Marketing)

Θεσσαλονίκη
12/04/2023
101299
1280
1
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