UX DESIGNER (TELCO / Innovation Hub)


ManpowerGroup Greece, on behalf of one of the worlds’ leading TELCO companies, is looking for a UX Designer to join their Innovation Hub Business Unit in Athens.

Workplace Location: Athens, Hybrid working model


What you will be doing:

You will be part of the Innovation Hub and work on agile innovation projects, creating great customer experiences such as voice assistants, hyper-personalization and connecting their services at home, etc.

The role is part of the Design and User Experience Global Team which consists of around 50 people in 3 countries, and offers the opportunity to work with a diverse team of creative enthusiasts, drive design excellence on key strategic projects and turn customers into fans.

Your main responsibilities will be:

Identifying customer insights and translate customers perspective into tangible experience concepts and solutions

Creating user experience for digital customer touchpoints like mobile apps, web portals, smart TVs, wearables, conversational interfaces

Creating and compose user experience strategies in the sweet spot of desirability, feasibility, viability and integrity

Improving user experience end-to-end along customer journeys

Crafting experience prototypes of various fidelity levels

Validating user experience concepts with customers

Contributing to design teams and related activities across all phases of innovation development process, from initial research to final roll-out

Applying design thinking and tailored user-centric methods in interdisciplinary project teams, contributing along the process with top experts from multiple domains

Providing customer-centric storytelling and solutions for business decisions


Bachelor’s Degree in computer science, Industrial Design, Design or similar fields

Any MSs/ MA studies in Design, HCI, UI/UX will be highly appreciated

3+ years of successful and proven track record in UX Design

Digital concept and solution expert with profound practice of crafting digital User Experiences for various customer touchpoints and product-/service categories

Expert in creation and usage of design systems

Additional expertise in UI design (visual design, graphic design) would be a plus

Method expert for user experience and interaction design related activities, from early exploration to realization

Experience in moderating and facilitating of design thinking workshops will be highly appreciated

Domain expert with experience of applying user-centric design activities along the innovation development process in agile and interdisciplinary projects

Communicator who supports decision makers to challenge conventional practices and to instill customer perspective in decision-making processes

Storyteller with the ability of visualizing ideas and solutions, communicate experience strategies and encourage collaboration

Future thinker with the ability to inspire teams with knowledge of user experience design trends, new interaction paradigms and latest experience related technologies

You are driven by curiosity and thrilled to explore positive use of technologies for human being and environment

Excellent knowledge of English (verbal and written)


Being part of a multi-national team

Open and friendly working environment

Competitive remuneration package

Attractive benefit/perks package

20% travel time for Workshops and Team Gatherings

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UX DESIGNER (TELCO / Innovation Hub)

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